My grandmother unwittingly bust her allowance – and the charges add up to thousands
My grandmother has been subscribing to a limited broadband package with BT since 2010. It turns out that every month she has exceeded her usage allowance and drained her savings, paying thousands of pounds of additional charges. For example, the extras in the third quarter of 2017 were £171, so, if this is representative of the whole period, she may have paid more than £5,000 in extra charges since 2010.
The first I knew about this was at Christmas, when she was distressed about her financial situation and asked me to look through her utility bills.
BT broadband user charged £5,000 after exceeding usage limit